Returns Policy

Return & Refund Policy

Thank you for shopping with ThirstySeats.com operated by UK registered company Tagstar Limited.

Please read this policy carefully before placing your order. Your rights and return eligibility may vary depending on your location.

1. Customers in the United Kingdom

Right to Cancel (Cooling-Off Period)

If you're in the UK, you may cancel your order within 14 calendar days of receiving it.

To cancel:

  • Email: support@thirstyseats.com within 14 days of delivery
  • Include your order number and a clear cancellation request
  • Return the item(s) within 14 days of cancellation (unless faulty, you cover return postage)

We’ll issue a full refund within 14 days of receiving the returned item or proof of return.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty, or not as described, you're entitled to a repair, replacement, or refund.

Steps to take:

  • Contact support@thirstyseats.com within 14 days of receiving the item
  • Include your order number and relevant photo/video evidence

If the issue is confirmed, we’ll cover return shipping and resolve the issue promptly.

2. Customers Outside the United Kingdom

For non-UK customers, we cannot offer refunds or returns for:

  • Change of mind
  • Incorrect selection
  • Accidental orders

Returns are only accepted for:

  • Items that are faulty, damaged, or incorrect on arrival
  • Items protected by local consumer laws, if applicable

If this applies, please contact support@thirstyseats.com within 14 days with a description and supporting images or video.

3. Items Not Eligible for Return

The following cannot be returned unless faulty or mis-described:

  • Custom or personalised items
  • Final Sale / Clearance items

4. Delivery Times & International Shipping

Delivery time is approximately 5-7 days worldwide using DHL express.

For UK customers: If your item doesn’t arrive within 30 days (or agreed extended time), you may cancel for a full refund.

For non-UK customers: Refunds are not issued for delivery delays unless the item is lost or faulty.

5. Contact

To request a return or ask a question, email us at:

📧 support@thirstyseats.com

Please include:

  • Your order number